PIVOT

PIVOT is an online apprenticeship product that combines visually rich learning content with management and delivery tools.

This project was HUGE so there’s too much to detail or describe here but an element I most loved was creating a visually engaging user experience, built on a heavily customised version of Totara, that helped guide learners through their apprenticeship.

Digitisation

PIVOT revolutionises the way organisations manage and deliver their entire workplace training programmes. Digitising and streamlining what was traditionally a paper-based, admin heavy process.

This modern approach allows organisations to vastly improve the quality of the training they deliver while reducing costs and enabling learners, assessors and admins to focus their efforts on the things that matter the most.

Challenge

PIVOT is essentially an integrations project which required dovetailing and customising a number of existing City & Guilds systems to create a single and seamless end-to-end user experience.

The challenge with this simple concept was that each system came with its own hosting infrastructure, code base and UI design. There was little to no commonality across each system and everything was vastly different.

Reality

A small team working within a large and multi-faceted organisation, with a limited amount of time and budget necessitated lateral thinking, creativity, iterative design and rapid development.

It was not feasible to rebuild each system into a single entity. But by identifying the strengths of each system involved, we were able to assign a single user-type to each system and therefore solve the problem of a single and seamless end-to-end user experience.

"Clear, simple and easy to use"

Acknowledgements

Where to start?! Sarah Bell, Toby Skinner and Adrian Bedford – the original crew, we achieved so much with so little! And not forgetting Tacy Riby, James Watson, Theresa Redwood, Sofia Green, Mireille Pedder, Joe Muldoon, Carmel Anderson, Michiel Dethmers and EVERYONE else within the Team (miss you all!)

Intuitable is pretty much the full(ish) portfolio of Michael Palmer. Everything that you can see here is of my own work. I have been fortunate to work with some great organisations and individuals in the last 20(something) years, and their commission / contribution is noted.